Fox Doors operate a genuine 24 hour 365 days a year call out service.
We understand that it is vital to get your doors operational as quickly as possible which is why we have an engineer on call 24 hours a day 7 days a week. All our engineers are competent and highly skilled and all repairs and service vehicles are fully equipped to deal with the majority of calls at the first visit.
If you would like to contact our emergency engineer then please contact 0113 320 1000 or 0796 801 4668 straight away.
As part of our service, we keep up to date with all relevant legislation and ensure that no corners are cut in maintaining your security equipment.
We are well acquainted with the relevant British Standard for our field (BS EN 13241-1:2003), and our work will give you security provision in line with this EU directive. Covering industrial, commercial and garage doors, as well as gates and barriers, this prescribes the standards to which products must conform. To find out more about the British Standard, click here.
We will draw up a maintenance schedule and keep service records to demonstrate your company’s compliance with this requirement.
Our maintenance contracts are available to you regardless of whether you have purchased our products or not.
What You Will Receive As A Maintenance Contract Customer?
With a Fox Doors maintenance contract in place not only will you be complying with the current regulations but we will also ensure the following:
- Priority on all emergency call outs within hours or out of hours.
- Priority on all repair work needed
- You will receive a detailed report following each service giving a detailed description of any repairs needed to bring you back within the guidelines.
- Discount on all repair materials needed.
24 Hour Call Out Service
All calls are answered by a member of our team day or night. On all call outs we will help you gain entry if needed and ensure you are secure when you need to leave.
We cover a large area of the UK and aim to be on site with you within the hour where possible. If you door is in need of urgent repair, or you have been subject to an incident requiring emergency materials with our stock range and supplier priority ourselves we promise to leave you in a non venerable state.
Repairs and Emergencies
We are available to you 24 hours a day 365 days a year, your call will always be answered by a real person not an answering machine. A range of stock materials are held by us to ensure you are never left insecure or unable to trade. We understand how important your business and personal time is to you. If repairs cannot be carried out the same day we will ensure you are our top priority and will not be left stranded.